Terms of service

slipside is a boat-provisioning service for Chicago harbors: you build an order in the app, the store fills it, and we pick it up and stow it at your slip during the window you picked. By creating an account or placing an order you agree to these terms.

Drinks are sold by the locally owned, licensed Chicago liquor stores we work with, at retail price and charged by the store. Slipside charges a flat service fee per drop, with a minimum per drop shown in the app. Your card goes on file when you sign up; the service fee is charged once the drop is complete. Until cutoff, noon the day before your drop, you can change your order or skip a weekly drop at no cost. If something is short or swapped in, you pay only for what made it aboard.

Orders with alcohol require you to be 21 or older. We check ID in person at the time of the drop, and we may decline or adjust any order we can't lawfully fulfill.

You're responsible for giving us accurate harbor, dock, slip, and gate details and for having permission to let us aboard. We store gate codes encrypted, use them only for your drops, and lock up on the way out.

When you provide your phone number, you consent to receive texts from slipside: verification codes to sign in, and updates about your orders and drops (confirmations, window changes, and card problems). Consent to receive texts is not a condition of placing an order, but slipside signs you in by text, so the app needs a number that can receive them.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also email us. Carriers are not liable for delayed or undelivered messages. See our privacy policy for how we handle your information. Your phone number is never shared with third parties for marketing.

We stand behind every drop: if we get an order wrong, we make it right on the charge. Beyond that, slipside's liability for any claim is limited to what you paid for the drop in question, and we're not liable for indirect or consequential damages to the extent the law allows.

We may update these terms as the service evolves; we update this page and its effective date when we do. Questions? Email us.